Andy and Chris went along to the NHS Health Check National Conference at the Royal Armouries in Leeds.
At Gingernut Creative, we’re working hard to improve the touch points associated with Health Checks. For example, we’re making invite letters more engaging. We’re also improving the perception of health checks through local ambassadors in our campaigns.
Conference delegates really liked our approaches – there’s a genuine willingness to move on from traditional awareness.
It was fascinating to hear how Health Checks are being taken up in certain areas and what’s being done to increase engagement. Some great ideas are being trialled to make NHS Health Checks a positive community experience. They’re bringing people together to learn about improving their health – and have their check done at the same time.
Public Health England (PHE) is now starting to push the programme, something all delegates are pleased about. Some even suggested a national awareness push to create the same level of positivity enjoyed by campaigns like Change4Life. Most people at the event, however, were pleased with PHE’s commitment.
There’s been a real shift in how NHS Health Checks are marketed. The great news is all providers want to create a long-lasting perception of them as a natural, positive thing for everyone. This is something we’re already working on at Gingernut Creative.
A few of us at Gingernut Creative went to hear ad guru Dave Trott talk at one of Linney Group’s creative forums the other evening, courtesy of our friend and former copy chief Mr Michael Cook.
Though he comes from the creative stratosphere of New York and London’s adland, what strikes you about Dave Trott is the forehead-smacking practicality of his thinking.
Talking about how agencies can write better briefs (so they can produce more focused creative work for their clients), Dave showed how ‘the quality of the brief is inversely proportional to the length of words used.’
In other words, the simpler a brief is written, the better it is.
Who’s buying your product? Why should they buy it? Answering these simple questions with simple answers builds a more single-minded brief. In turn, this will help to create more targeted work for your clients.
Simple is hard though. And it’s hard to resist complexity.
Because the easy way to write a brief is to just put everything you know about the client and their product or service into the document. Dave illustrated this approach: ‘If I chuck you nine tennis balls, how many can you catch? You can only ever catch one.’
So by writing a brief that is more single-minded – by just throwing one tennis ball – you can be sure your message gets caught.
Dave showed how simple and methodical thinking lays good groundwork for the creative work. But when it comes to generating new ideas, there’s no road map.
‘There isn’t a formula because formulas aren’t creative,’ Dave pointed out. ‘People will say to you: “Don’t reinvent the wheel…” Bollocks! Always reinvent the wheel. That’s where the smart people are. The lazy people don’t reinvent the wheel; they want a formula.’
Dave talks about out-thinking the competition, which he also calls predatory thinking – a philosophical relative to Edward de Bono’s lateral thinking. It advocates problem-solving that changes or ignores the rules. For instance, one of Dave’s predatory thoughts says: you don’t have to win – you just have to make the other lot lose. And it’s beautifully illustrated by this story:
Two explorers are walking through the jungle. Suddenly they hear a tiger roar. One explorer sits down and takes a pair of running shoes out of his backpack. ‘You’re crazy, you’ll never out-run a tiger,’ says the other explorer. ‘I don’t have to out-run the tiger,’ he replies. ‘I just have to out-run you.’
‘We’re simple or we’re dead,’ said Dave, emphasising the crux of this tale. Simplicity is the key to many problems, but that doesn’t make it easy.
Properly inspiring and hugely practical, Dave’s chat reminded us how creative thinking is the irreplaceable, unbeatable capital of any agency. How the difference between a good idea and a great idea is by sometimes not following the rules.
In our own work at Gingernut Creative, we look at problems from many different angles (and interrogate the research ruthlessly) before we suggest a creative solution. And, while we always strive for simplicity, it’s far from the easiest journey – but it’s always the most engaging.
‘This is all just my views, it isn’t the truth,’ said Dave as he wound up his talk. But we have to say we think differently – it sounded a pretty good truth to us.
Who’s Dave Trott?
Raised by a family of sergeants in east London and trained at the top advertising agencies of New York’s Madison Avenue, Dave Trott is one of the world’s most successful ad men and creative thinkers. He’s also chairman and executive creative director of The Gate London. His deceptively simple, straight-talking wisdom is read by millions in his columns for Campaign, and in his best-selling books Creative Mischief and Predatory Thinking.
You might not remember what our old website looked like.
It had lots of light bulbs flying around. A moving background. Quite a bit of orange and loads of pages with long, detailed content. Can’t picture all that? Here’s a screenshot:
It was absolutely where we were a few years ago when we were still discovering our brand personality and flexing our muscles as a creative agency. (Before that we were a publishing company, so as you can imagine we looked and sounded a lot different back then.)
But now we’ve got the experience and confidence to say things simply and show them plainly, without losing the meaning. Expressing things clearly and concisely, in words and pictures, is what’s guided a big part of the revamp of our tone of voice, business documents, tenders and brochures.
Getting to the point
The next step was to get that style to work on our website which had over 50 separate pages, all with high word counts. At the risk of not saying something and our reader assuming we didn’t do it, we said everything.
But who wants to wade through pages and pages of stuff, just to find that one little nugget that’s relevant to them? No one. Talking about utterly everything in the hope there’s something in it for everyone is, well, lazy.
It doesn’t work because it relies on your reader doing the editing. And when the average person’s visit will be somewhere between 10 and 20 seconds, there’s just no time. At any rate, what are the chances of them even noticing that thrown-in buzzword or extra sentence that mentions topic X among all the other stuff that doesn’t matter to them? They’ll go somewhere that gives them what they’re looking for in one focused, easy-to-read article instead.
So when we started planning the new structure and content for our new website, we decided that what we don’t say is just as important as what we do say. Asking questions like ‘Who cares?’ really helps. (If it’s just for your own ego, leave it out.)
Now, each page is focused on a topic or two we think our visitors might be interested in. You’re never going to find every page relevant, but hopefully a good chunk of our site will talk more directly to you, and with more meaning, than our old one did.
And of course if there is ever anything we mention on our site that you want to hear more about, you only need to ask!
We’re really pleased to launch our new website today. We’ll be talking more about the things we considered to get to this stage over the next few days (using our brand new blog). But for now, have a poke around and feel free to tweet us what you think @gingernutcre8.